Customer Testimonials
Wondering what makes us special? We asked our customers what they appreciate most about being an Altek customer. Their comments reinforce why they continue to choose Altek. (Customer Survey, December 2023)
Committing to Serving Our Customers’ Best Interests
“Everyone at Altek always does what is best for us. No complaints here!”
“Being able to pick up the phone and have a conversation is key. Many times, just talking through issues with someone is helpful. “
“Altek’s employee support is first class 24/7, thank you.”
Navigating Supply Chain Obstacles
“Your timely reports on component availability along with recommended resolutions” are appreciated.
“As an engineer, I appreciate the ability to work through problems with Altek’s engineering staff and know that we can get attention and assistance from the top to the bottom.”
“I appreciate Altek’s flexibility when we are in a pinch for parts.”
“Everyone at Altek is great to work with, very knowledgeable and always willing to assist in any way.”
Responsiveness to Customer Needs
“Responsiveness is excellent!”
“Responsiveness and willingness to help.”
“Appreciate all the support Altek offers – 24/7.”
“Appreciate your responsiveness and thoroughness.”
“The service was excellent; they respond to customer emails promptly and actively help customers solve problems.”
Collaboration with Customers
“Flexibility and general support is very good and appreciated.”
“We work like a team.”
“Altek has been a key player in our prototype designs with board layout service.”
Who are Our Customers?
We serve a diverse clientele across the medical device, industrial equipment, telecommunications, and transportation sectors, encompassing OEMs at the forefront of innovation. Our commitment lies in delivering tailored solutions that optimize efficiency, quality, and technological advancement for our customers. By fostering strong partnerships and understanding their industry challenges, we ensure our products and services meet their evolving needs and exceed industry standards.
Customer Satisfaction Survey (July 2023) – Our mission is to assemble top-notch electronic assemblies, but we believe that providing excellent service and communicating with our customers is paramount to our successes.
Don’t just take our word for it. Here are some recent comments from our customers…
• Altek has always worked very hard to meet delivery dates on-time as well as expedite requests.
• Keep up the good work! It is much appreciated.
• Altek is and has been a great vendor for us.
• From an R&D prototype standpoint, Altek is always working with us to achieve the best possible outcomes.
• Very responsive and always available to work through new designs or issues with us.
• I especially want to commend Michele. Excellent Customer Service Representative. A+++
• I would like to thank the entire Altek team, for their professionalism, transparency, and strong dedicated support.
• Laura is a great help; she is quick to respond and always tries to be proactive with any challenges.
• Altek has always worked with us to address changing priorities, over the pandemic this helped avoid a lot of challenges.
• Consistent interaction throughout the quoting and building processes.
• Communications regarding production, shipping, providing alternative solutions, RMA reworks receive A++
• Outstanding says it all.
Customer Satisfaction Survey (June 2022) – Component Availability is Biggest Challenge in 2022.
How are do our customers think we are doing to respond to this challenge.
• Altek proactively looks for lead-time and obsolescence issues and brings them to light avoiding multiple issues. Its appreciated.
• No problems. We work good together to get the parts needed for the work.
• Altek team is very supportive and an excellent partner/supplier.
• Altek works very hard to meet our dates. Sometimes it is beyond our control, its the same for everyone.
Thank you for your support!
Altek Electronics and Gerber Technology – A Relationship Built on Trust for Over 33 Years!
“We at General DataComm have worked with Altek for a number of years now. They have met and exceeded our expectations consistently. We have some unique business requirements and the Altek team consistently helps us meet our customer requirements. Thank you Altek.” https://goo.gl/maps/y6cuvHU1hUF6LQGt7
Customer Satisfaction Survey (June 2020) – What our customers are saying…
“Responses are excellent from support/customer service. Altek team does a great job. Appreciate all the support during these times, especially for high priority requirements when we need to support our customers and production needs.”
“We value Altek very much as a supplier and partner and appreciate Altek’s willingness to work with us through any challenges that arise.”
“One of the easiest companies to deal with overall. Keep doing what you are doing, you make doing business a pleasure.”
“Continue your attention to detail. Altek is above the Bar!! Never a bad question… only the one not asked.”
“Great team of people work at Altek, always going above and beyond what is expected. Thank you so much :)”
“Exceeds all expectations on time delivery and quality”
https://goo.gl/maps/BrBVrLWCB2n6RGds8
“It has been a pleasure working with Altek. Everyone we interact with is kind and professional. Sabrina communicated wonderfully with us during the quoting process. Brian’s (process engineer) meticulous review of our assembly gave us valuable feedback on our assembly process which translated into an improvement in product quality. Altek takes pride in not only about their process but ours. Thank you Altek…” https://goo.gl/maps/ZoP3UQoXKA6Gy74c7
“Altek has been nothing but a pleasure to work with over the years. Their attention to detail is second to none!” https://goo.gl/maps/mVUfrPsTRHafdLbF8
“Working with Altek has been great. Sabrina’s been great in helping with everything and in a timely manner. Rob, the engineer, gave us some great tips before quoting during the design phase. When quoting, the board manufacturer and Altek communicated wonderfully with us. They gave us valuable information to help improve some things that could really have messed the boards up, and helped us try to come to a good place with a complicated board design. It’s always great when a manufacturer who cares about the end user’s design actually working before they manufacture it.” https://goo.gl/maps/hcrwoiHzKk9ipsMp9
“Just wanted to let you know that I’m really excited to be working with Altek again. I’m truly sincere in saying that I will actually sleep better at night knowing you guys are back in the mix. Looking forward to a long and prosperous partnership.”
Joseph R. Smith, Ensign Bickford Aerospace & Defense
“Altek does such a wonderful job I find I compare all other PCB vendors to Altek. Other vendors can’t seem to meet delivery dates, have high fall-out and don’t catch issues before assembly. I must say Altek does a fantastic job and I am glad to have them as a partner.” Frank Wilda, Senior R&D Technician, Gerber Technology
“Our hand units are very complex and have a number of critical process steps that must be performed during assembly. For Altek to assemble, process, and ship these six units in the short time we had took an extraordinary commitment. Because of your efforts we will be able to meet our commitment to our customer with the opportunity of securing additional future orders.” Dave Olchowski, VP and GM, HMI Ultra Electronics Measurement Systems, Inc.
“When our former supplier was no longer able to manufacture an integral part of our controls, our dryer production was in danger of a shutdown. Your knowledgeable staff took on our urgency, and within a short period of time, had completed and delivered a product ready for us to install in our waiting units for shipment. I have not seen the dedication to a customer’s needs equal to Altek’s commitment. We have switched all of our electronic boards over to Altek for manufacturing.” Jason Sears, Dri-Air Industries
“My team has nothing but great things to say about our experience with Altek. The questions and feedback that your team exchanged with ours shows that Altek truly understands what it takes to produce quality products. I believe Altek has exceeded our expectations and we look forward to working with you in the future.” Mark Jehnings, Director of Manufacturing, Bauer Aircraft Test and Support
“ALTEK Electronics in Torrington CT has performed several modifications to our circuit boards. We are a world-class regulated medical device company having very strict quality performance requirements. ALTEK has performed these modifications on well over 200 circuit boards and circuit board assemblies. Some of these modifications are extremely difficult because of the very small parts and demanding schedules. ALTEK’s professionalism and performance are on the highest order. The workmanship displayed and care for our product was exceptional. I can recommend ALTEK Electronics to all who need highly competent and attentive electronic assembly services.” Tony Calderoni, Principal Electrical Engineer at Covidien
